FAQ
General Brand FAQs
What makes Leland Francis different?
Leland Francis is rooted in clean, plant-based formulations and small-batch craftsmanship. Every product is vegan, cruelty-free, and sustainably packaged, blending modern luxury with mindful responsibility.
Are your fragrances and skincare products natural?
Yes. We use 100% natural or naturally derived ingredients, free from parabens, sulfates, synthetic dyes, and phthalates. Our scents are created with botanical oils, resins, and plant-based extracts.
Are your products safe for sensitive skin?
Our formulations are crafted without common irritants. If you have allergies or sensitivities, we recommend checking the ingredient list and performing a patch test before full use.
Where are Leland Francis products made?
All of our fragrances, skincare, and candles are hand-crafted in Los Angeles, California, Dallas, Texas, and Maryland.
Is your packaging sustainable?
Yes. Our boxes are fully recyclable, our bottles and jars are designed for reuse, and our candles use soy, coconut, and apricot wax blends for a cleaner burn.
Do you test on animals?
Never. All Leland Francis products are vegan and cruelty-free.
Fragrance FAQs
How long do your fragrances last?
Our Eau de Parfums are designed to last 6–8 hours, depending on your skin type and environment. Rollerballs are perfect for reapplication throughout the day.
What is the best way to apply fragrance?
Apply to pulse points such as the wrists, neck, and behind the ears. For a softer diffusion, spritz into the air and walk through the mist.
Are your fragrances unisex?
Yes. All Leland Francis scents are gender-inclusive, designed to be worn by anyone who connects with them.
Do you offer discovery sets?
Yes. Our Discovery Set lets you explore a curated selection of Eau de Parfums so you can discover your signature scent.
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Skincare FAQs
Are your skincare products vegan?
Yes. All skincare products are vegan, cruelty-free, and made with plant-based oils, clays, and botanicals.
Can I use your products if I have acne-prone skin?
Yes. Our cleansing bars and serums are formulated with clarifying clays and oils to help balance skin while maintaining hydration.
Do your products contain synthetic fragrance?
No. We only use natural essential oils and plant extracts for scent.
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Orders & Shipping FAQs
Do you ship internationally?
Yes. We currently ship to many international destinations. Duties and taxes may apply depending on your country.
How long will my order take to arrive?
Orders are processed within 1–2 business days. U.S. orders typically arrive in 3–7 days. International shipping times vary.
What is your return policy?
All sales are final. Due to the handmade and fresh nature of our products, we do not accept returns, exchanges, or cancellations once an order has been processed for shipping. This ensures the highest quality and potency of our products.
What if my item arrives damaged or defective?
If you receive a product that is damaged or defective, we sincerely apologize. Please contact us within 72 hours of delivery at info@lelandfrancis.com with photographs of the issue. We are committed to resolving such problems swiftly and satisfactorily.