Refund policy
RETURN & REFUND POLICY
Order Changes and Cancellations
Orders can only be canceled or modified if they have not yet been processed
for shipping. Once an order has been processed, it cannot be changed or
canceled.
Leland Francis does not accept returns or exchanges on most products. All
sales are final, except as expressly stated below. If you are a consumer in
the European Union or European Economic Area, additional statutory rights
apply to you. See the section EU and EEA Customers: Right of Withdrawal below.
If you receive a damaged, defective, or incorrect item, please contact us at
info@lelandfrancis.com within 48 hours of delivery. Include your order number
and clear photos of the item and packaging so we can review and assist you.
Any limited remedies we provide for damaged or incorrect items are at our
discretion and do not constitute a general right of return.
Shipping fees are non-refundable, and we are not responsible for loss or
damage that occurs after delivery is confirmed by the carrier, except as
required by applicable law.
Extrait de Parfum purchases with 2 mL sample
For purchases of Leland Francis extrait de parfums that include a 2 mL sample
vial, we offer a limited return option:
- You must email info@lelandfrancis.com within 7 days of delivery to request a
return.
- The full-size extrait de parfum box must remain unsealed and unopened; only
the 2 mL sample may be used to experience the fragrance.
- Returns will not be accepted if the full-size bottle or its packaging has
been opened, used, or damaged.
- A restocking fee will apply to cover shipping both ways and related handling
costs; this amount will be deducted from your refund.
We reserve the right to deny any return that does not meet these conditions or
appears to be abusive, fraudulent, or inconsistent with normal use.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Any products marked "final sale" on the product page or at checkout
Shipping Costs
Shipping fees are non-refundable. We are not responsible for loss, theft, or
damage that occurs after the carrier confirms delivery, except where required
by applicable law.
EU and EEA Customers: Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you
have a statutory right to withdraw from your purchase within 14 days, in
addition to any other rights described in this policy. This section applies to
you and takes precedence over any general statement that sales are final.
You may withdraw from your order within 14 days without giving a reason. The
withdrawal period ends 14 days after the day you, or a third party you
nominate, receive the goods. Where an order is delivered in more than one
shipment, the period ends 14 days after you receive the last item.
To exercise this right, email us at info@lelandfrancis.com with your order
number and a clear statement that you are withdrawing from your purchase,
before the period ends.
Hygiene exemption. Under EU law, sealed goods that are not suitable for return
for health or hygiene reasons are exempt from the right of withdrawal once they
have been unsealed. Our fragrances and skincare are supplied sealed. If you
unseal or open these products, the right of withdrawal no longer applies to
them. Products that remain sealed and unopened may be returned within the
withdrawal period.
Returning the goods. If you withdraw, send the goods back without undue delay
and no later than 14 days after you notify us. You are responsible for the
direct cost of return shipping. Please return items in their original, sealed,
unopened condition.
Reduced value. If goods are returned damaged or showing signs of use beyond
what is necessary to establish their nature, characteristics, and functioning,
we will deduct an amount reflecting their reduced value, up to 15% of the price
paid. This deduction applies only to items returned in such condition. Items
returned sealed and unopened are refunded in full.
Refunds. We will refund the payments received from you, including standard
delivery costs, within 14 days, using the same payment method you used for the
order. We will issue the refund once we have received the returned goods, or
once you provide proof that you have sent them, whichever is earlier.