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Terms of service

TERMS OF SERVICE

Updated March 18, 2026

OVERVIEW
Welcome to Leland Francis (“Leland Francis,” “we,” “us,” or “our”). Leland Francis operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is hosted by Shopify Inc., which provides the e‑commerce platform that enables us to offer the Services to you.
These Terms of Service (these “Terms”), together with any policies referenced or linked within (including our Privacy Policy and Refund/Return Policy), describe your rights and responsibilities when using the Services. By accessing or using the Services, including visiting our site, making a purchase, or subscribing to recurring orders, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the parent or legal guardian of any minor using the Services under your supervision.
You may be asked to provide information such as your name, email address, billing details, payment method, and shipping address. You agree that all information you provide is true, accurate, current, and complete, and that you have all rights necessary to provide it. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. You may not transfer or assign your account to any other person.

SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products and Services accurately, including colors, descriptions, and pricing. However, colors and appearance can vary depending on your device, screen settings, and lighting, and we cannot guarantee that your device’s display will be accurate.
All products, descriptions, and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product, to limit quantities, or to refuse sales to any person, geographic region, or jurisdiction where permitted by law.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase products or Services from Leland Francis. We may accept, reject, or cancel any order in our sole discretion, including after you have received an order confirmation, for reasons such as product availability, suspected fraud, or errors in pricing or product information. Your order is not considered accepted until we process payment and send a confirmation indicating acceptance.
Please review your order carefully before submitting. Once an order has been accepted and sent for processing or shipment, we may not be able to modify or cancel it. Any limited remedies for damaged or incorrect items are described in our Refund/Return Policy.
You represent and warrant that your purchases are for personal or household use only and not for resale or export, unless expressly agreed in writing by us.

SECTION 4 – PRICES, BILLING, AND PAYMENT
Prices, discounts, and promotions listed on the Services are subject to change without notice. The price charged for a product or Service will be the price in effect at the time your order is placed and will be indicated in your order confirmation. Unless otherwise stated, prices do not include applicable taxes, shipping, handling, customs duties, or import charges.
You agree to provide current, complete, and accurate purchase and account information and to promptly update such information, including email address, payment method, and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that: (i) any payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including applicable taxes and shipping fees.

SECTION 5 – SUBSCRIPTIONS AND RECURRING BILLING
We may offer subscription or recurring purchase options for certain products (for example, “subscribe and save” or recurring shipments). When you enroll in a subscription, you authorize Leland Francis (and our payment processor) to automatically charge your chosen payment method at the frequency you select for the applicable subscription price, plus applicable taxes, shipping, and fees, until you cancel.
Key subscription terms (which will also be displayed at checkout) include:
– Billing frequency and price of each shipment.
– Any introductory, promotional, or trial pricing, and what happens when the promotion ends.
– How to cancel or modify your subscription before the next billing date so you are not charged for future cycles.

Your subscription will continue and renew automatically at the then‑current non‑promotional rate, unless and until you cancel in accordance with these Terms and any additional terms presented at checkout. To avoid being charged for the next subscription period, you must cancel before the applicable renewal or billing date using the methods we provide (for example, via your account page or by contacting us at info@lelandfrancis.com, as specified on the site).
Where required by law, we will provide clear disclosure of the material subscription terms, obtain your consent to recurring charges, send required confirmation notices, and provide an easy‑to‑use method to cancel recurring services.

SECTION 6 – SHIPPING AND DELIVERY
Shipping and delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors beyond our control. We are not liable for shipping delays or for any loss or damage arising from delays once products have been handed over to the carrier.
Title and risk of loss pass to you when we deliver the products to the carrier, except as otherwise required by applicable law.

SECTION 7 – EMAIL AND SMS COMMUNICATIONS
By providing your email address during checkout, account registration, or newsletter signup, you consent to receive transactional emails (for example, order and shipping confirmations) and, where permitted, marketing emails from Leland Francis. You may unsubscribe from marketing emails at any time via the “unsubscribe” link in our emails, but you may still receive necessary transactional or service‑related messages.

If you provide your mobile phone number and affirmatively opt in to receive SMS/text messages from Leland Francis (for example, through a website form, checkout box, or keyword text), you consent to receive informational and/or marketing text messages at the phone number you provided, which may be sent via an automated system. Consent is not a condition of purchase, and message and data rates may apply. Message frequency may vary.
– You can opt out of marketing SMS at any time by replying STOP (or as otherwise instructed in the message).
– You can request help by replying HELP (or as otherwise indicated).
– You must be the primary account holder or have permission to provide the phone number used for SMS.

We use third‑party providers, including marketing and communications platforms, to facilitate our email and SMS communications, and your data will be processed in accordance with our Privacy Policy and the provider’s applicable terms.

SECTION 8 – INTELLECTUAL PROPERTY
The Services and all content and materials on or made available through the Services, including without limitation text, graphics, logos, images, video, audio, product designs, and the arrangement thereof, are owned by Leland Francis or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non‑exclusive, non‑transferable license to access and use the Services for personal, non‑commercial purposes only. You may not copy, reproduce, modify, distribute, create derivative works based on, publicly display, or otherwise exploit any part of the Services without our prior written consent, except as permitted by applicable law. All trademarks, logos, and service marks appearing on the Services are the property of Leland Francis or their respective owners and may not be used without permission.

SECTION 9 – OPTIONAL TOOLS AND THIRD‑PARTY LINKS
We may provide access to tools, apps, or features offered by third parties, which we do not control and over which we have no responsibility. These tools are provided “as is” and “as available,” without warranties of any kind. Your use of any optional third‑party tools is entirely at your own risk, and you should review the terms that apply to those tools.
The Services may contain links to or integrations with third‑party websites, services, or content. We are not responsible for examining, evaluating, or warranting any third‑party offerings, and we are not liable for any harm or damages related to your use of or reliance on such third‑party products, services, or content. You should carefully review third‑party policies and terms before engaging in any transaction with them.

SECTION 10 – RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify Inc., which provides the online e‑commerce platform that allows us to sell our products and services to you. While Shopify supports the technology and infrastructure, all sales made through the Services are between you and Leland Francis. Shopify is not responsible for your orders, our products, or any related claims, and Shopify will not be liable for any damages arising from your use of our Services or purchase of our products.

SECTION 11 – PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, share, and protect your personal information and is incorporated by reference into these Terms. Our store is hosted by Shopify, and some of your personal information may also be processed according to Shopify’s privacy terms.
Because the Services are hosted by Shopify and integrated with other providers for payments, marketing, and communications, your personal information may be transmitted to and processed in other jurisdictions, including outside your country of residence, where data protection laws may differ. By using the Services, you acknowledge that you have read our Privacy Policy and consent to the practices described there.

SECTION 12 – FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, or other content to or about Leland Francis (collectively, “Feedback”), you grant us a worldwide, perpetual, irrevocable, sublicensable, royalty‑free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit such Feedback in any media, for any lawful purpose, including for marketing and product improvement.
You represent and warrant that you own or otherwise control all rights in and to your Feedback, that the Feedback is accurate and lawful, and that use of your Feedback by us will not infringe or violate the rights of any third party. We may monitor, edit, or remove Feedback at our discretion, but we do not undertake to do so and assume no responsibility for any Feedback posted by you or others.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions, including with respect to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions; to change or update information; and to cancel orders if any information is inaccurate at any time (including after you have submitted your order), to the extent permitted by law.

SECTION 14 – REFUND / RETURN POLICY
Leland Francis does not accept returns or exchanges on most products. All sales are final, except as expressly stated below.

If you receive a damaged, defective, or incorrect item, please contact us at info@lelandfrancis.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review and assist you. Any limited remedies we provide for damaged or incorrect items are at our discretion and do not constitute a general right of return.

Shipping fees are non‑refundable, and we are not responsible for loss or damage that occurs after delivery is confirmed by the carrier, except as required by applicable law.

Extrait de Parfum purchases with 2 mL sample
For purchases of Leland Francis extrait de parfums that include a 2 mL sample vial, we offer a limited return option:

  • You must email info@lelandfrancis.com within 7 days of delivery to request a return.

  • The full‑size extrait de parfum box must remain unsealed and unopened; only the 2 mL sample may be used to experience the fragrance.

  • Returns will not be accepted if the full‑size bottle or its packaging has been opened, used, or damaged.

  • A restocking fee will apply to cover shipping both ways and related handling costs; this amount will be deducted from your refund.

We reserve the right to deny any return that does not meet these conditions or appears to be abusive, fraudulent, or inconsistent with normal use.

SECTION 15 – PROHIBITED USES
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
– For any unlawful, fraudulent, or malicious purpose.
– To violate any applicable laws or regulations.
– To infringe upon or violate our intellectual property rights or those of others.
– To harass, abuse, insult, harm, defame, or intimidate any person.
– To submit false or misleading information.
– To upload or transmit viruses, malware, or any other harmful code.
– To collect or track the personal information of others without consent.
– To send unsolicited or unauthorized advertising, spam, or other forms of solicitation.
– To interfere with or circumvent the security features of the Services, any related website, or the internet.

We reserve the right to suspend or terminate your use of the Services if we believe you are engaging in prohibited conduct or otherwise violating these Terms.

SECTION 16 – TERMINATION
We may terminate or suspend your access to the Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. You will remain responsible for any amounts due up to and including the date of termination. Provisions that by their nature should survive termination (including those relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will continue in effect.

SECTION 17 – DISCLAIMER OF WARRANTIES
Except as expressly stated by Leland Francis in writing, the Services and all products and content provided through the Services are offered on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.
We do not warrant that the Services will be uninterrupted, secure, or error‑free, that defects will be corrected, or that any part of the Services or servers are free of viruses or other harmful components. Your use of the Services and products is at your sole risk, and any reliance on information available through the Services is at your own discretion. Some jurisdictions do not allow limitations on certain warranties, so these limitations may not apply to you.

SECTION 18 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no event will Leland Francis, its owners, officers, directors, employees, agents, contractors, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising out of or related to your use of or inability to use the Services or any products purchased through the Services, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
To the extent permitted by law, our total aggregate liability for any claim arising from or related to the Services or products will be limited to the amount you paid to us for the product or Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

SECTION 19 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Leland Francis and its officers, directors, employees, agents, contractors, service providers, and licensors from and against all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use of the Services; (ii) your breach of these Terms or any applicable laws; or (iii) your violation of any third‑party rights, including intellectual property or privacy rights.

SECTION 20 – SEVERABILITY
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. Such determination will not affect the validity or enforceability of any other remaining provisions.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. These Terms, together with any policies or terms referenced or posted on the Services (including our Privacy Policy and Refund/Return Policy), constitute the entire agreement between you and Leland Francis regarding your use of the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

SECTION 22 – ASSIGNMENT
You may not assign, transfer, or delegate these Terms, or any rights or obligations hereunder, without our prior written consent, and any attempted assignment without such consent will be null and void. We may assign or transfer our rights and obligations under these Terms to any affiliate, successor, or third party, without notice or consent, to the extent permitted by law.

SECTION 23 – GOVERNING LAW AND VENUE
These Terms and any disputes arising out of or related to the Services or your purchases will be governed by and construed in accordance with the laws of the State of California, without regard to conflict‑of‑law principles.
You agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, for the resolution of any disputes arising out of or relating to these Terms or the Services, except where another forum is required by applicable consumer protection laws.

SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.
Where required by law, we will notify you of material changes (for example, via email or a prominent notice on the site). Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service or the Services may be sent to:

Leland Francis
info@lelandfrancis.com
8023 Beverly Boulevard, Suite 1, Box 644
Los Angeles, CA 90048
United States

 

Terms of service

TERMS OF SERVICE

Updated March 18, 2026

OVERVIEW
Welcome to Leland Francis (“Leland Francis,” “we,” “us,” or “our”). Leland Francis operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is hosted by Shopify Inc., which provides the e‑commerce platform that enables us to offer the Services to you.
These Terms of Service (these “Terms”), together with any policies referenced or linked within (including our Privacy Policy and Refund/Return Policy), describe your rights and responsibilities when using the Services. By accessing or using the Services, including visiting our site, making a purchase, or subscribing to recurring orders, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the parent or legal guardian of any minor using the Services under your supervision.
You may be asked to provide information such as your name, email address, billing details, payment method, and shipping address. You agree that all information you provide is true, accurate, current, and complete, and that you have all rights necessary to provide it. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. You may not transfer or assign your account to any other person.

SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products and Services accurately, including colors, descriptions, and pricing. However, colors and appearance can vary depending on your device, screen settings, and lighting, and we cannot guarantee that your device’s display will be accurate.
All products, descriptions, and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product, to limit quantities, or to refuse sales to any person, geographic region, or jurisdiction where permitted by law.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase products or Services from Leland Francis. We may accept, reject, or cancel any order in our sole discretion, including after you have received an order confirmation, for reasons such as product availability, suspected fraud, or errors in pricing or product information. Your order is not considered accepted until we process payment and send a confirmation indicating acceptance.
Please review your order carefully before submitting. Once an order has been accepted and sent for processing or shipment, we may not be able to modify or cancel it. Any limited remedies for damaged or incorrect items are described in our Refund/Return Policy.
You represent and warrant that your purchases are for personal or household use only and not for resale or export, unless expressly agreed in writing by us.

SECTION 4 – PRICES, BILLING, AND PAYMENT
Prices, discounts, and promotions listed on the Services are subject to change without notice. The price charged for a product or Service will be the price in effect at the time your order is placed and will be indicated in your order confirmation. Unless otherwise stated, prices do not include applicable taxes, shipping, handling, customs duties, or import charges.
You agree to provide current, complete, and accurate purchase and account information and to promptly update such information, including email address, payment method, and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that: (i) any payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including applicable taxes and shipping fees.

SECTION 5 – SUBSCRIPTIONS AND RECURRING BILLING
We may offer subscription or recurring purchase options for certain products (for example, “subscribe and save” or recurring shipments). When you enroll in a subscription, you authorize Leland Francis (and our payment processor) to automatically charge your chosen payment method at the frequency you select for the applicable subscription price, plus applicable taxes, shipping, and fees, until you cancel.
Key subscription terms (which will also be displayed at checkout) include:
– Billing frequency and price of each shipment.
– Any introductory, promotional, or trial pricing, and what happens when the promotion ends.
– How to cancel or modify your subscription before the next billing date so you are not charged for future cycles.

Your subscription will continue and renew automatically at the then‑current non‑promotional rate, unless and until you cancel in accordance with these Terms and any additional terms presented at checkout. To avoid being charged for the next subscription period, you must cancel before the applicable renewal or billing date using the methods we provide (for example, via your account page or by contacting us at info@lelandfrancis.com, as specified on the site).
Where required by law, we will provide clear disclosure of the material subscription terms, obtain your consent to recurring charges, send required confirmation notices, and provide an easy‑to‑use method to cancel recurring services.

SECTION 6 – SHIPPING AND DELIVERY
Shipping and delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors beyond our control. We are not liable for shipping delays or for any loss or damage arising from delays once products have been handed over to the carrier.
Title and risk of loss pass to you when we deliver the products to the carrier, except as otherwise required by applicable law.

SECTION 7 – EMAIL AND SMS COMMUNICATIONS
By providing your email address during checkout, account registration, or newsletter signup, you consent to receive transactional emails (for example, order and shipping confirmations) and, where permitted, marketing emails from Leland Francis. You may unsubscribe from marketing emails at any time via the “unsubscribe” link in our emails, but you may still receive necessary transactional or service‑related messages.

If you provide your mobile phone number and affirmatively opt in to receive SMS/text messages from Leland Francis (for example, through a website form, checkout box, or keyword text), you consent to receive informational and/or marketing text messages at the phone number you provided, which may be sent via an automated system. Consent is not a condition of purchase, and message and data rates may apply. Message frequency may vary.
– You can opt out of marketing SMS at any time by replying STOP (or as otherwise instructed in the message).
– You can request help by replying HELP (or as otherwise indicated).
– You must be the primary account holder or have permission to provide the phone number used for SMS.

We use third‑party providers, including marketing and communications platforms, to facilitate our email and SMS communications, and your data will be processed in accordance with our Privacy Policy and the provider’s applicable terms.

SECTION 8 – INTELLECTUAL PROPERTY
The Services and all content and materials on or made available through the Services, including without limitation text, graphics, logos, images, video, audio, product designs, and the arrangement thereof, are owned by Leland Francis or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non‑exclusive, non‑transferable license to access and use the Services for personal, non‑commercial purposes only. You may not copy, reproduce, modify, distribute, create derivative works based on, publicly display, or otherwise exploit any part of the Services without our prior written consent, except as permitted by applicable law. All trademarks, logos, and service marks appearing on the Services are the property of Leland Francis or their respective owners and may not be used without permission.

SECTION 9 – OPTIONAL TOOLS AND THIRD‑PARTY LINKS
We may provide access to tools, apps, or features offered by third parties, which we do not control and over which we have no responsibility. These tools are provided “as is” and “as available,” without warranties of any kind. Your use of any optional third‑party tools is entirely at your own risk, and you should review the terms that apply to those tools.
The Services may contain links to or integrations with third‑party websites, services, or content. We are not responsible for examining, evaluating, or warranting any third‑party offerings, and we are not liable for any harm or damages related to your use of or reliance on such third‑party products, services, or content. You should carefully review third‑party policies and terms before engaging in any transaction with them.

SECTION 10 – RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify Inc., which provides the online e‑commerce platform that allows us to sell our products and services to you. While Shopify supports the technology and infrastructure, all sales made through the Services are between you and Leland Francis. Shopify is not responsible for your orders, our products, or any related claims, and Shopify will not be liable for any damages arising from your use of our Services or purchase of our products.

SECTION 11 – PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, share, and protect your personal information and is incorporated by reference into these Terms. Our store is hosted by Shopify, and some of your personal information may also be processed according to Shopify’s privacy terms.
Because the Services are hosted by Shopify and integrated with other providers for payments, marketing, and communications, your personal information may be transmitted to and processed in other jurisdictions, including outside your country of residence, where data protection laws may differ. By using the Services, you acknowledge that you have read our Privacy Policy and consent to the practices described there.

SECTION 12 – FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, or other content to or about Leland Francis (collectively, “Feedback”), you grant us a worldwide, perpetual, irrevocable, sublicensable, royalty‑free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit such Feedback in any media, for any lawful purpose, including for marketing and product improvement.
You represent and warrant that you own or otherwise control all rights in and to your Feedback, that the Feedback is accurate and lawful, and that use of your Feedback by us will not infringe or violate the rights of any third party. We may monitor, edit, or remove Feedback at our discretion, but we do not undertake to do so and assume no responsibility for any Feedback posted by you or others.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions, including with respect to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions; to change or update information; and to cancel orders if any information is inaccurate at any time (including after you have submitted your order), to the extent permitted by law.

SECTION 14 – REFUND / RETURN POLICY
Leland Francis does not accept returns or exchanges on most products. All sales are final, except as expressly stated below.

If you receive a damaged, defective, or incorrect item, please contact us at info@lelandfrancis.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review and assist you. Any limited remedies we provide for damaged or incorrect items are at our discretion and do not constitute a general right of return.

Shipping fees are non‑refundable, and we are not responsible for loss or damage that occurs after delivery is confirmed by the carrier, except as required by applicable law.

Extrait de Parfum purchases with 2 mL sample
For purchases of Leland Francis extrait de parfums that include a 2 mL sample vial, we offer a limited return option:

  • You must email info@lelandfrancis.com within 7 days of delivery to request a return.

  • The full‑size extrait de parfum box must remain unsealed and unopened; only the 2 mL sample may be used to experience the fragrance.

  • Returns will not be accepted if the full‑size bottle or its packaging has been opened, used, or damaged.

  • A restocking fee will apply to cover shipping both ways and related handling costs; this amount will be deducted from your refund.

We reserve the right to deny any return that does not meet these conditions or appears to be abusive, fraudulent, or inconsistent with normal use.

SECTION 15 – PROHIBITED USES
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
– For any unlawful, fraudulent, or malicious purpose.
– To violate any applicable laws or regulations.
– To infringe upon or violate our intellectual property rights or those of others.
– To harass, abuse, insult, harm, defame, or intimidate any person.
– To submit false or misleading information.
– To upload or transmit viruses, malware, or any other harmful code.
– To collect or track the personal information of others without consent.
– To send unsolicited or unauthorized advertising, spam, or other forms of solicitation.
– To interfere with or circumvent the security features of the Services, any related website, or the internet.

We reserve the right to suspend or terminate your use of the Services if we believe you are engaging in prohibited conduct or otherwise violating these Terms.

SECTION 16 – TERMINATION
We may terminate or suspend your access to the Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms. You will remain responsible for any amounts due up to and including the date of termination. Provisions that by their nature should survive termination (including those relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will continue in effect.

SECTION 17 – DISCLAIMER OF WARRANTIES
Except as expressly stated by Leland Francis in writing, the Services and all products and content provided through the Services are offered on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.
We do not warrant that the Services will be uninterrupted, secure, or error‑free, that defects will be corrected, or that any part of the Services or servers are free of viruses or other harmful components. Your use of the Services and products is at your sole risk, and any reliance on information available through the Services is at your own discretion. Some jurisdictions do not allow limitations on certain warranties, so these limitations may not apply to you.

SECTION 18 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no event will Leland Francis, its owners, officers, directors, employees, agents, contractors, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising out of or related to your use of or inability to use the Services or any products purchased through the Services, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
To the extent permitted by law, our total aggregate liability for any claim arising from or related to the Services or products will be limited to the amount you paid to us for the product or Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

SECTION 19 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Leland Francis and its officers, directors, employees, agents, contractors, service providers, and licensors from and against all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use of the Services; (ii) your breach of these Terms or any applicable laws; or (iii) your violation of any third‑party rights, including intellectual property or privacy rights.

SECTION 20 – SEVERABILITY
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. Such determination will not affect the validity or enforceability of any other remaining provisions.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. These Terms, together with any policies or terms referenced or posted on the Services (including our Privacy Policy and Refund/Return Policy), constitute the entire agreement between you and Leland Francis regarding your use of the Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

SECTION 22 – ASSIGNMENT
You may not assign, transfer, or delegate these Terms, or any rights or obligations hereunder, without our prior written consent, and any attempted assignment without such consent will be null and void. We may assign or transfer our rights and obligations under these Terms to any affiliate, successor, or third party, without notice or consent, to the extent permitted by law.

SECTION 23 – GOVERNING LAW AND VENUE
These Terms and any disputes arising out of or related to the Services or your purchases will be governed by and construed in accordance with the laws of the State of California, without regard to conflict‑of‑law principles.
You agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, for the resolution of any disputes arising out of or relating to these Terms or the Services, except where another forum is required by applicable consumer protection laws.

SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.
Where required by law, we will notify you of material changes (for example, via email or a prominent notice on the site). Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service or the Services may be sent to:

Leland Francis
info@lelandfrancis.com
8023 Beverly Boulevard, Suite 1, Box 644
Los Angeles, CA 90048
United States